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Introducing a special membership program available at GRANBELL HOTEL GROUP.
Both admission and annual membership fees are free of charge.
*Limited to GRANBELL HOTEL GROUP hotels in Japan.
*Excluding Toya Sun Palace Resort & Spa, The Lake Suite Konosu, and New Akan Hotel.
You can stay at the member discount rate from the day of enrollment.
*The discount is applicable only when you make a reservation as a member on the official
website.
*One-day plans and some other plans are not applicable.
We guarantee that our members will receive the best room rate compared to other websites at the
time of booking.
*There may be cases where the guarantee does not apply, so please refer to
the following Guarantee Please refer to "About the Best Rate Guarantee"
below.
Present your membership screen after logging in to receive a 5% discount at group-related stores. Discount cannot be used in conjunction with other discount coupons or special offers. (Except for certain products and breakfast hours.)
■ List of Restaurants
・The Following Group Restaurants
*This offer is not available during certain periods, such as the Christmas period. Please understand that some periods, such as the Christmas period, are not available.
Please inform us of your request on the day of check-in. You will only be given priority if your room is ready when you arrive on the day of check-in. You may enter your room up to one hour before the check-in time. However, if you wish to guarantee early check-in in advance, you may do so for an additional fee as specified by each hotel. *Some facilities such as resorts and inns are not eligible.
Please inform us of your request on the day of check-in. We will extend your stay for up to 1 hour beyond your check-out time. This is subject to room availability and cannot be guaranteed. Please understand this in advance. *Some facilities such as resorts and inns are not eligible.
Please let us know your request on the day of check-in. It is subject to room availability and
cannot be guaranteed.Please understand this in advance.
*Some facilities and rooms are not
applicable.
For the free breakfast offer, please make a reservation with the "Overnight stay with no meal plan" and indicate in the remarks column at the time of reservation, and request the offer on the day of check-in. Eligible facilities: GRANBELL HOTEL(Sapporo, Susukino, Shinjuku, Kyoto, Osaka), HOLLIC HOTEL(Akabane, Meguro, Umeda)
Membership stages vary depending on the actual usage within the aggregation period.
The new stage will be determined based on the total of your achievements for one year from the month of your membership registration. If your usage reaches the new tier criteria during the tallying period, the new tier will be applied to you from the day after your check-out. The stage will continue for one year from the following year's membership registration month. Even if you are upgraded during your stay, the benefits of the new tier will not be available until your next check-in.
Stage down is only available once a year. Each year, the membership stage will be lowered if, as a result of a one-year performance tally from the month of membership registration, the member does not meet the criteria for maintaining the membership stage at that point in time.
In order to guarantee the best rate, the following conditions must be met.
・Same hotel
・Same dates of stay (arrival and departure)
・Same number of people
・Same room type
・Same length of stay (check-in and check-out time)
・Same method of payment
・Same cancellation conditions
・Same services and benefits (including amenities)
・Same plan contents, services and privileges (including amenities)
*Same rates as other reservation sites may apply.
In order to guarantee the best rate, the following cases will be excluded from the comparison. Please
note that the following are excluded from the comparison.
・Rates that are not targeted to the general public, such as corporate rates, group rates, or rates
offered in cooperation with a specific facility.
・Rates for unusual plans that the hotel cannot control the period or rates for, such as sudden
limited-time sales promotions on other websites.
・Package rates that include facilities, transportation, meals, etc. other than lodging.
・Rates that cannot be reserved on the website, such as rates that can only be reserved by phone.
・Charges for products for which prepayment is made by special payment methods (including online auctions
and joint purchase sites), credit cards, debit cards, vouchers, vouchers, etc.
・Charges for products sold by travel agencies (arranged tours, etc.) for which the hotel has no control
over the amount of the sale.
・Charges that fluctuate according to the exchange rate.